Position Overview
Key Responsibilities - Assist in the proper allocation of work orders to Technicians.
- Ensure Technicians accurately clock on and off individual work operations.
- Monitor repair progress to ensure jobs are completed efficiently and on time.
- Coordinate closely with Service Advisors to ensure smooth communication and workflow.
- Ensure Technicians maintain productivity and efficiency during working hours.
- Review work orders to ensure all repair instructions are clear and complete.
- Support, mentor, and guide Technicians in daily workshop operations.
- Personally assist in resolving repeat repair issues promptly and effectively.
- Assess customer concerns through inspections, road tests, or other suitable methods when required.
- Ensure all repairs follow manufacturer procedures and workshop standards.
- Verify the proper use of tools and equipment by Technicians.
- Translate cust...