As Team Leader Customer Operations (m/f/x), you will lead a customer-focused customer service team while ensuring operational excellence, service quality, and continuous process improvement. You will act as a key link between local operations, European stakeholders, and global teams to drive performance and customer satisfaction.

Key Responsibilities

• Lead and manage the Customer Service team in France, ensuring compliance with labor regulations, company policies, and performance standards.
• Drive operational excellence through workload planning, same-day order processing, KPI monitoring, and continuous process improvements.
• Collaborate closely with EMEA leadership and cross-functional teams (Sales, Logistics, Finance, Supply Chain, IT) across international locations.
• Coach, mentor, and develop team members through performance management, training, onboarding, and regular feedback.
• Manage customer esca...