You are responsible for the leadership and management of the Claim Management team 

You ensure that all processes and procedures in the warranty area comply with the service agreements with internal and external customers 

You are responsible for the continuous monitoring of all KPIs and take appropriate measures when necessary 

You review requests to ensure completeness and correctness in accordance with the contractual requirements 

You prepare claims and forward them to the relevant internal departments 

You continuously monitor process indicators and resources and take appropriate measures to achieve targets when necessary 

You ensure professional communication with customers regarding current quality issues 

You implement, recall and retrofit actions at customers, monitor them and validate ...