Job Title: Team Lead

Location: Remote - South Africa (US Hours, 9am - 5pm EST)

Employment Type: Full-Time

The Team Lead will provide operational leadership across the Intake, Staffing, and Case Management functions, ensuring teams meet performance goals, maintain service standards, and operate efficiently. This role is responsible for team oversight, performance management, reporting, process improvement, and cross-functional coordination.

Key Responsibilities:

• Lead and manage the team to meet operational targets and KPIs.
• Provide coaching, training, and performance feedback to team members.
• Manage workflow, prioritize tasks, and troubleshoot issues to maintain efficiency.
• Collaborate with cross-functional teams to support business objectives.
• Monitor team productivity and implement process improvements.
• Ensure adherence to company policies, standard...