Position Overview
Mission/ Core purpose of the Job
The role will be responsible for providing operational monitoring support, managing a monitoring support desk team which monitors the GlobalConnect services for Roaming, Signaling, Messaging, IT, IP/MPLS areas as well as customers.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Technical Operations
Provide monitoring for the GlobalConnect internal and external customers:Raising tickets and communicating with end usersAnalyse impact of incidents and provide feedback to affected users or business areaProvide escalation support to the team to expedite the resolution on incidentsAbility to find/explore workaround solutions for exceptions not covered in the initial configurations of the systemsIncident tracking and major incident managementProduce reports on support team per...