The Team Lead, Rider Quality is responsible for maintaining and elevating rider quality standards across the UAE through field audits, performance insights, coaching, and continuous improvement initiatives. This role plays a key part in ensuring riders consistently meet talabat’s standards for safety, professionalism, compliance, and customer experience while leveraging data, technology, and AI-powered tools to drive operational excellence.



Responsibilities:

• Lead and manage Rider Quality Support staff to uphold rider quality standards across the UAE.
• Conduct field audits to assess rider appearance, behavior, safety, hygiene, and equipment compliance.
• Investigate quality-related issues, identify root causes, and partner with Operations teams to implement corrective actions.
• Monitor, analyze, and report on rider quality KPIs, trends, and recurring defects to drive continuous improvement.