The Team Lead is responsible for engaging with the team member(s), program managers and other departments within the organization to support all operational activities, ensure efficient day-to-day operations and provide ongoing program metrics for customer business review meetings.


+ Continuous monitoring of existing processes and analyzing their effectiveness.

+ Review service trends and collaborate on priorities and next steps to improve productivity and efficiencies within Patient Solutions.

+ Utilizes historical program and operational data to identify opportunities, trends/patterns, and behaviors to present recommendations on program enhancements, process changes or areas to expand our service offerings.

+ Prepares program reports reflecting actual performance against KPI s and SLA s

+ Monitor team workload to ensure timely completion of tasks.

+ Review the creation of staffing model recommendations prior to presenting to leader...