Formal Education Grade 12 IT Qualification Diploma/Degree (advantageous) Knowledge & Experience Minimum 3–5 years’ experience within a NOC or IT Operations environment. Minimum 1–2 years’ experience in a supervisory or leadership role. Solid experience managing incidents in a high‑pressure operational environment. Solid experience working with monitoring tools and ticketing systems. Strong understanding of: Networking concepts (LAN/WAN/MPLS/VPN/SD‑WAN) Routing and switching Network monitoring tools Incident management processes SLA and KPI management Technical Certification ITIL v3 Foundation Certification Comp TIA Network+ Professional certifications such as CCNA, CCNP etc. (advantageous) Experience with non-Cisco products and technologies such as Huawei, Fortinet, Juniper etc. (advantageous) Microsoft or Linux certifications (advantageous) Responsibilities Operational Management Lead daily NOC operations and ensure 24/7 monitoring coverage. Manage incident handling, escalation proces...