Flexible Work, Better Balance
Company:
Boeing Ukraine LLCBoeing Ukraine is searching for an experienced and driven Team Lead to join the Maintenance Engineering department to support Customer Service Requests team.
In this role, you will guide a team of engineers in delivering high-quality technical solutions to airline customers worldwide, while ensuring compliance with Boeing and industry standards.
Position Responsibilities:
Process and manage incoming customer queries (Service Requests), ensuring timely and accurate responses.
Develop and deliver final or intermediate technical solutions to customers.
Monitor team performance against targets and customer satisfaction metrics.
Provide day-to-day guidance to the engineering support team to maintain high quality and efficiency.
Support team members' professional development through coaching and mentoring.<...