Customer Support Team Leader (Night Shift, Dutch)

- Hybrid in Malta (Relocation package provided) - Salary: €35-40k (DOE) + Night shift allowance + Bonus - Great benefits with an opportunity to work with a mature and well-known brand

An established online gaming business is looking to hire a Customer Support Team Leader to oversee evening operations and lead a team of customer support professionals.

This is a hands-on leadership role focused on team performance, service delivery, and ensuring a consistently high-quality customer experience across multiple support channels.

Responsibilities

- Lead, coach, and develop a team of Customer Experience Agents. - Monitor service levels, response times, and customer satisfaction metrics. - Manage workload distribution across customer support channels. - Act as an escalation point for complex customer issues. - Drive operational improvements and support a high-performing team culture. - Ensure complia...