Position Overview
Team Lead – Customer Support
We are looking for a dynamic and experienced Team Lead – Customer Support to guide and mentor our Customer Care Support team. This leadership role is responsible for ensuring the delivery of exceptional support experiences to our business clients, driving operational excellence, and fostering a culture of continuous improvement and customer-centricity.
Key Responsibilities:
Lead, coach, and develop a team of Customer Support Specialists to meet and exceed performance goals.Monitor team performance metrics and provide regular feedback, training, and support to ensure high-quality service delivery.Act as an escalation point for complex or sensitive customer issues, ensuring timely and effective resolution.Collaborate cross-functionally with Product, Technical Support, Enablement, and Sales teams to streamline support processes and improve customer outcomes.Oversee ticket management...