Description
The Strategic Account Services (SAS) team within the Retail Business Services (RBS) organization is seeking a Team Lead for Customer Success to lead a team of Customer Success Managers (CSMs) supporting the SAS Select Shared Solutions Team. In this role, you will oversee a team responsible for providing reactive, pooled account management support to a large portfolio of small and medium-sized US-based Third-Party (3P) marketplace Sellers on the Amazon US Store.
The SAS Select Shared Solutions Team delivers scalable, high-quality support to emerging Seller Partners through a pooled account management model. As a Team Lead, you will be responsible for all people management, operational, and business objectives of your CSM team. You will drive the creation and execution of strategies to achieve program goals, ensure SLA adherence, and collaborate across teams to continuously improve the quality of support delivered to Sellers.
The ideal candidate thrives in a fast-pac...