L2 Team Lead (Operational Lead)Location: Masaryk, Polanco, Mexico City, MexicoJob Type: FTERole OverviewThe L2 Team Lead is responsible for the overall quality and operational success of the search evaluation project.
This role requires deep guideline mastery and the ability to bridge the gap between Client's policy owners and the onsite execution team.Key ResponsibilitiesGuideline Mastery: Independently digest complex search evaluation guidelines and clarify ambiguities through proactive Q&A with guideline owners.Knowledge Transfer: Cascade policy updates into clear, actionable instructions for the onsite L1 specialists.Operational Leadership: Drive project milestones, lead quality calibration sessions, and ensure the team meets delivery standards and strict SLAs.Training: Manage the intense training requirements and effectively answer operational questions from the team.QualificationsProven experience managing onsite teams with intense training requirements and strict SLAs.Str...