Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with deep expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual support services. With over 200 professional experts across the globe, we support some of the world's most successful Fortune 500 and Fortune 1000 companies.

This position requires an experienced professional to lead a team supporting Contact Centre as a Service (CCaaS) environments for a key managed services client. You will serve as the primary operational point of contact, providing technical leadership across platforms including Five9, Genesys Cloud, and Amazon Connect. The ideal candidate is equally comfortable handling complex technical troubleshooting, mentoring engineers, managing operational processes, and communicating effectively with stakeholders while...