Position Overview
Job Title: Team Lead
Reports to: Club Manager
Status: Full Time/Supervisor/Non-Exempt
Job Summary
Responsible for assisting in the oversight of gym operations to ensure positive member experience.
Essential Duties and Responsibilities
- Assist in training and developing staff.
- Assist in member service oversight making sure all staff provide great customer experience.
- Very involved in front desk related tasks:
- Answering phone calls in a polite and friendly manner to assist with questions or concerns.
- Taking info calls.
- Assist in member check-ins, sign-ups, cancellations, and updating member account informat...