Operational and Team Management

• Oversee assigned countries migrated into MNL ISSC Customs team.
• Strategize to drive process optimization, accountability, and ownership
• Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
• Provide guidance on process design and optimization
• Propose process changes where needed to drive efficiency and improve execution
• Act as an ambassador of BSS MNL ISSC.
• Prepare and present performance report to internal and external stakeholders
• Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
• Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders
• Maintain all areas of Health and Safety relevant to the working environment & staff teams.
• Planning and organization...