Position Overview
The opportunity
will include
taking transition and delivering on processes for clients on daily basis and working with market leading financial services institutions across the globe. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering.
Key responsibilities
Delivery of market facing and other operations, processes per client requirements/ SLAsAct as Subject Matter Expert on key client processes/sub processes and help the junior resources in their day-to-day deliverablesSupervise small teams within a process and manage the delivery of the sub-process dailyEnsure daily end of day sign offs on deliverables and KPIsSupport and provide inputs on metrics and reporting (SLAs, KRIs and KPIs)Document processes, standard operating procedures, checklists and get them signed off by the leadership/clients and ensur...