Overview of the role:

As a Customer Service Agent , you will play a key role in shaping the Betfair International customer experience. You will be part of a dynamic, customer-centric team responsible for handling customer inquiries across multiple channels, including phone, email, live chat, social media, and telephone betting.

What you’ll do:

• Act as a customer champion, responding promptly and accurately to inquiries while delivering exceptional service.
• Handle customer interactions across multiple channels such as phone, email, live chat, social media, and telephone betting.
• Troubleshoot technical issues and ensure complex customer problems are resolved efficiently.
• Build strong and lasting customer relationships through proactive communication and personalized interactions.
• Identify recurring customer issues and elevate them appropriately to improve overall customer experience.