Overview

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we help merchants enter the world’s fastest-growing emerging markets.

Role Summary

As a Customer Success Manager you play a key role in building and nurturing strong relationships with our customers. You act as the trusted partner they rely on to guide, support, and help them get the most out of our solutions.

Responsibilities

• Develop and maintain strong customer relationships.
• Advise customers on best practices and product usage.
• Collaborate cross‑functionally to resolve customer issues.
• Track and analyze customer health metrics.

Qualifications

• Excellent communication and listening skills.