Job Summary

Responsible for ensuring the reliable operation of core banking applications through expert application management and incident resolution.

Responsibilities

• Ensuring the operation of core banking applications in respect to application management (2nd level support)
• Processing incident tickets generated by monitoring systems and the local service desk within SLAs
• Performing coordination and communication tasks between incident managers, application service owners, 3rd‑level support and other IT/Business stakeholders
• Assuming periodic on‑call duty (weekly 7x24)
• Administering change requests for application‑related process fulfillment
• Participating in periodic releases on weekends
• Engaging in projects related to operational aspects for existing or newly integrated applications
• Performing routine data cleansing of the systems
• Optimizing processes and automating repetitive...