The Systems & Network Engineer supports MDAA’s IT operations and infrastructure. This position assists with maintaining servers, networks, and end-user systems across the Commonwealth. The role provides Tier II and Tier III support, helps implement new technologies, and works closely with senior engineers, district IT staff, and vendors to ensure reliable and secure operations. This position reports to the Chief Systems Engineer and Chief Network Engineer and supports both local and remote sites statewide. The primary work location is 99 Summer Street, Boston, MA, Monday through Friday. Travel, on-call rotation, and occasional weekend support may be required. Duties and Responsibilities * Serve as direct backup to the Chief Systems Engineer and Chief Network Engineer. * Monitor SD-WAN Network health, open vendor trouble tickets, and follow through to resolution. * Monitor and maintain Cisco routers and switches deployed locally and across the Commonwealth. * Serve as a member of the he...