Job id: 36304

Job location: London, GB

Why we need this role

The Systems Manager – Applications will lead a small, high‑performing internal team and multiple external partners responsible for ensuring our core business systems are reliable, efficient, and continuously evolving to meet organisational goals. This role balances day‑to‑day service management with driving a roadmap of improvement and value creation from our business system investments and offers the opportunity to drive meaningful system improvements that enhance efficiency and user experience.

What you will do

Key Responsibilities

• Lead and develop the Business Systems Support team, providing direction, coaching, and prioritisation across L2/L3 support and change activities.
• Ensure business systems within the team’s domain remain fit‑for‑purpose, stable, and aligned with evolving business needs.
• Manage third‑party providers who perform muc...