Why we need this role

The Systems Manager – Applications will lead a small, high-performing internal team and multiple external partners responsible for ensuring our core business systems are reliable, efficient, and continuously evolving to meet organisational goals. This role balances day-to-day service management with driving a roadmap of improvement and value creation from our business system investments and offers the opportunity to drive meaningful system improvements that enhance efficiency and user experience.

Key Responsibilities

• Lead and develop the Business Systems Support team, providing direction, coaching, and prioritisation across L2/L3 support and change activities.
• Ensure business systems within the team’s domain remain fit-for-purpose, stable, and aligned with evolving business needs.
• Manage third-party providers who perform much of the hands‑on build and support work, ensuring quality and alignment to standa...