We seek an enthusiastic, versatile individual to join an established team providing a range of technical support services around the BPA Business Process Automation platform, supporting API-led integrations, automation workflows, and runtime execution across multiple external systems. It would suit an individual experienced with supporting integration and partner-led queries at L2 support and sufficient knowledge to handover but continue a dialogue with our development team. This is challenging role involving investigation, analysis, critical thinking skills with the pressure of a severity impact on production.

Work Setup: Full-time, regular, remote (midshift), must be based in the Philippines.

Responsibilities:

• Investigating and responding to integration and automation incidents raised through an incident management system.
• Troubleshoot and escalate unresolved tickets to an appropriate section. ...