SUMMARY:
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POSITION INFO:

An exciting opportunity exists for a proactive and customer-focused Support Engineer to join a growing technical team based in Cape Town. The successful candidate will be responsible for delivering remote and on-site support and maintenance services across desktop and server environments for a diverse customer base within a fast-paced MSP environment. This role also includes involvement in upgrades, migrations, troubleshooting, and continual service improvement initiatives.

Key Responsibilities

• Respond to, troubleshoot, and resolve incidents identified by the Network Operations Centre monitoring tools
• Provide 1st and 2nd line support for incidents and service requests
• Perform root cause analysis on recurring issues and implement automation where possible
• Monitor trends relating to system capacity, stability, and performance to support reporting
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