We invite a responsible and eager‑to‑learn Network Operations Center Engineer to join our 24/7 support team, helping ensure the stability and performance of client applications and infrastructure.

Key Responsibilities

• Provide technical support for client applications, including incident response, troubleshooting, and escalation when required.
• Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data.
• Monitor system health and performance using DataDog and LogicMonitor.
• Configure and maintain DataDog monitors, dashboards, and alerts.
• Suggest improvements to application performance and reliability based on analysis.
• Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions.

Qualifications

• 2+ years of experience in IT support and incident management.
• Hands‑on experience troubleshooting hardwar...