Description

Department Overview
Rakuten Mobile launched its full-scale services in April 2020 as the fourth MNO (Mobile Network Operator) in Japan, the first to be approved in 13 years, with the goal of providing high-quality mobile communication services at fair prices. We have grown rapidly, surpassing 10 million subscriptions in December 2025. We also launched full-scale services for corporate clients in January 2023. As a core business driving the future growth of the Rakuten Group, we are making large-scale investments, which have attracted significant attention both domestically and internationally.

The Quality Management Group supports the stable operation of Rakuten Mobile's corporate service systems. In the event of system bugs, defects, or incidents, we collaborate with engineers to promote early resolution and the formulation of permanent countermeasures. We also play a role in preventing failures through system monitoring to maintai...