Position Overview
Job Summary:
Provides onsite and remote desktop support to end users of physical, virtual and mobile computer platforms. Installs and configures technologies and applications that run on supported operating systems and platforms. Provides support for peripheral devices, such as printers and scanners. Collaborates with other support teams to restore service and/or identify and resolve problems.
Principal Responsibilities:
Handles end user requests for hardware and software for supported clients.Troubleshoots technical computing problems and provides end user support for internal customer problem ticket resolution.Updates assigned problem tickets.Escalates issues as appropriate.Tracks and maintains site documentation, configurations, and maintenance.Completes special assignments and project work as needed.May contribute to desktop/laptop software evaluations and upgrades.May inter...