System Engineer 60%

About the role

You will bridge the gap between complex technical incidents and user satisfaction within a small, expert team. This role focuses on advanced troubleshooting and evolving the Microsoft Cloud workplace infrastructure to ensure high system availability.

As a System Engineer, you will manage Level 3 support incidents, automate infrastructure maintenance, and empower users through training and improved service standards.

Join an expert End User Compute team managing a standardized environment of 1,700 machines. Help drive innovation using Microsoft Cloud tools while supporting a diverse user base in a collaborative, professional setting.

Work tasks

• Handle complex incidents escalated from Level 1 and Level 2 support.
• Perform root cause analysis using logs and crash dump data.
• Deploy automated patches and maintain device security compliance.
• Automate administrative tasks us...