Elevate your career as a System Analyst specializing in Genesys and telephony solutions at Intact. Contribute to smooth technology operations while supporting collaboration across departments.

In this vital role, you will act as a technical advisor analyzing users' needs for effective communication solutions. With at least one year of relevant experience, you'll provide specialized support for telephony infrastructures, including Genesys Cloud, and document processes to enhance efficiency. You will also collaborate with team members to facilitate specialized skills transfer.

Key Responsibilities:
• Analyze user needs and provide technical advice
• Specialize in telephony infrastructures like Genesys Cloud
• Track and resolve requests using incident management tools
• Create and maintain documentation for end-users
• Assist in training and skill transfer among team members

Requirements:
• University degree or col...