Location: BMW Park Lane and Park Royal sites

Contract Type: Permanent

Department: Service

Your role

As a Switchboard Operator, you will be the vital first point of contact for all customers connecting with Park Lane and Park Royal by telephone. This role is central to delivering a warm, professional and seamless experience, ensuring every caller feels valued and effortlessly guided to the right support.

Responsibilities

• Provide a warm, professional greeting in line with brand standards
• Handle and direct calls efficiently and accurately
• Capture, log, and qualify customer enquiries and opportunities
• Book Sales and Aftersales appointments using internal systems
• Manage high volumes while maintaining exceptional service quality
• Respond to missed calls and voicemails promptly
• Share accurate information on vehicles, services, and locations
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