Scope of Position

The Switchboard Operator has the responsibility to provide administrative support to the Front Office department by completing arrival preparations for the following day, by ensuring all guests requests and celebrations are highlighted and communicated to the relevant departments. The Switchboard Operator has the responsibility to complete the daily staff transport list for all Heartists of the hotel. Answering of phone calls and the coordination of messages is required to ensure accurate communication within the hotel. The Switchboard Operator will be responsible for managing all internal and external calls received directly to the Hotel main line.

Guest Experience

• Has the responsibility to ensure WBK, HIP and VIP profiles are completed and emailed to all departments of the hotel on a weekly basis
• Switchboard sets the tone for the guest experience as they provide assistance and information in all aspects of a guests’ ...