Royal United Hospitals Bath NHS Foundation Trust

Switchboard Operator

The closing date is 01 June 2026

As a Switchboard Operator, you will work as part of a dedicated team delivering a 24/7 switchboard service for the Royal United Hospitals Bath NHS Foundation Trust and the wider community.

Key Responsibilities

• Provide accurate information and guidance to both internal and external customers, in line with established procedures and Trust policies.
• Handle a wide range of enquiries with professionalism, discretion, and efficiency.
• Respond appropriately to complex and sensitive situations, demonstrating sound judgement and initiative.
• Communicate effectively with a diverse range of individuals, including anxious patients, those with mental health needs, and individuals facing language or accessibility barriers.
• Manage enquiries from media representatives and respond to complaints with e...