Mercier Consultancy MD is seeking a Swedish Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support included. This is an excellent opportunity for Swedish speakers to build a rewarding career in customer service within a vibrant and multicultural environment.

Key Responsibilities

• Provide exceptional customer support and solutions to Swedish-speaking clients via phone, email, and chat.
• Address and resolve customer inquiries effectively to ensure high satisfaction levels.
• Accurately document all customer interactions using CRM systems.
• Collaborate with internal teams to tackle complex customer issues and provide solutions.
• Stay well-informed about products, services, and company policies to provide accurate information.
• Contribute ideas and feedback to improve customer service processes and overall experience.

Requirements

• Fluency i...