Responsibilities

• Answer inbound calls (and a few emails) from customers.
• Provide customers with friendly and professional advice on a wide range of musical instruments, related products, and audio‑visual equipment.
• Resolve challenging customer enquiries and escalations where appropriate.
• Become a valued member of our specialist Customer Service team.

Qualifications & Experience

• Multilingual – excellent written and verbal communication in English and Swedish.
• Confidence and an exceptional telephone manner with the ability to build rapport with customers.
• Some experience in a customer service environment.
• Computer‑literate to a high standard, with good Microsoft Office skills.
• Good knowledge of musical instruments and equipment is a plus.
• Reliable and committed to providing first‑class advice and service.
• Highly communicative.
• Interest ...