Mercier Consultancy MD is excited to offer a remote work opportunity for Swedish Customer Service Representatives supporting leading Consumer Brands. This position allows you to live and work from the beautiful country of Greece while delivering outstanding service to Swedish-speaking customers. The role involves handling inquiries, resolving issues, and promoting a positive brand experience for a diverse range of consumer products.

Key Responsibilities

• Respond to customer inquiries related to consumer brands in Swedish.
• Provide product information, assist with orders, returns, and general support.
• Handle customer complaints and find effective solutions to ensure customer satisfaction.
• Maintain accurate documentation of all customer interactions in the CRM system.
• Collaborate with internal teams to improve customer experience and service quality.
• Stay updated on product changes, promotions, and company policies.
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