Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd

Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers

Preparing and sending of rate quotations to customers

Monitor quotation and customer performance including tenders and follow up with customers where required

Give clear handover info to Customer Service (and Operations where required)

Assist Customer Service with problem solving related to a customer issues where required

Handling updating of CRM with customer calls, rate offers, customer follow ups done

Handling of bids / tenders for local customers using the relevant tools

Sales contract management / Rate Agreement handling (incl. FMC filing where necessary)

Customer data management in FIS and CRM

Dispute and exception handl...