Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd

• Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers

• Preparing and sending of rate quotations to customers

• Monitor quotation and customer performance including tenders and follow up with customers where required

• Give clear handover info to Customer Service (and Operations where required)

• Assist Customer Service with problem solving related to a customer issues where required

• Handling updating of CRM with customer calls, rate offers, customer follow ups done

• Handling of bids / tenders for local customers using the relevant tools

• Sales contract management / Rate Agreement handling (incl. FMC filing where necessary)

• Customer ...