**Description**

**The Role**

In this role, you will be responsible for the oversight of the SuretyNexus Quality team. This includes day-to-day servicing of Surety clients, and management of team’s servicing of Surety Clients to ensure KPIs and SLAs are being met. This will involve building relationships and working closely with client-decision makers, quality assurance on all deliverables on our client’s behalf in accordance with our SOPs and completing various administrative tasks, including monthly analysis & reporting. Duties include but are not limited to:

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

+ Manage and prioritize team’s workflow, ensuring all SLAs are met
+ Communicate effectively with clients, client managers and other team members
+ Create a positive, productive, and competitive team atmosphere
+ Quality Assurance of all Surety bonds as well as perf...