We are seeking an experienced ITIL Incident Manager to join our team!

Job Type: Full-time, Permanent.

Reporting to: This role reports to the Support Team Leader

Candidate will need to be eligible for SC clearance for this role

We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool.

This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical as well as an ITIL environment is sought.

The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. ...