Role and Responsibilities:
Hardware IMAC Support Troubleshoot, diagnose and resolve the tickets which required onsite support Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption Participate in war room during major incidents Manage any end-user service requests (e.g. desktop, mobile) which require local interaction Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers) Collect hardware as part of user's leavers process
Asset Management: Maintain asset register including hardware and software Alert Customer in case of licensing issue (Software) Manage non-standard intervention / software installation PC and other devices logistics Management § Software IMAC and configuration Resolve break-fix incidents, either by own intervention or requesting and coordinati...