The Support Specialist is responsible for providing technical support to users through the analysis and resolution of technical problems​.  In this role, support is for Microsoft 365 (M365) applications, including Exchange Online, OneDrive, Teams, Sharepoint, Yammer and the Power Platform. 

​Responsibilities include but are not limited to: 

• Provide Tier 2 support for the M365 platform via phone, email and ticketing system. 
• Performs troubleshooting as required.  Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations. 
• Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring. 
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when neede...