About NeoSapien

NeoSapien is building Neo1, a wearable personal AI assistant that helps users capture, organize, and search their real-world conversations. We are a fast-growing AI hardware startup, and customer support is a critical part of the product experience.

Role Description

We are looking for a Support Lead to own customer support across India and, over time, international customers as well. This is an early-stage role, so we need someone who is comfortable with messy systems, unclear edge cases, product bugs, logistics issues, and rapidly changing processes.

Responsibilities

• Handle customer queries across email, WhatsApp, calls, Freshdesk, Amazon, and social channels
• Resolve issues related to device setup, app usage, connectivity, deliveries, returns, refunds, and replacements
• Manage escalations from customers calmly and clearly