Position Overview
Support IT Analyst
São Paulo, Brazil
The Support Analyst II is responsible for providing technical support to internal and external customers, focusing on point-of-sale systems, ERP applications, and related technologies. This role ensures system stability and operational efficiency by resolving incidents, supporting users, and collaborating with cross-functional teams.
Responsibilities:
Respond to and resolve technical support tickets related to systems and applicationsPerform troubleshooting, diagnostics, and remote or onsite support when requiredManage incidents, bugs, and system integration issuesSupport users with system functionalities, configurations, and processesAssist with system parameterization and configuration of modulesDocument tickets, procedures, and solutions within ITSM tools such as ServiceNowCollaborate with development, infrastructure, and operations t...