Candidate has to work on alternate Tuesday’s (9am – 5pm).
Industry standard skills normally expected from an onsite support technician including
ServiceNow ticket handling
Microsoft Windows and Apple operating system – all related issues
How-to assistance of End User assigned IT devices and software
Standard and non-Standard HW devices (peripherals like monitors, label printers, etc.)
Perform basic HW support for Desktop & Laptop
RAM upgrade
Keyboard exchange
SSD HD replacement
Assistance on Software related issues (Standard & Non-Standard)
Microsoft Office 365 suite
Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc. Servers & Storage
Smartphones & Portable Devices experiences for SIM handling and provisioning