We are seeking a Support Engineer with strong experience in Operational Technology (OT) environments. The Support Engineer will manage incidents and service requests, perform troubleshooting, and proactively monitor system health while maintaining accurate documentation. This role requires expertise in hardware and server support, virtualization platforms, operating systems, backup management, and security solutions, ensuring system reliability, performance, and compliance with SLA and governance standards.

What you'll do Incident & Request Management
Manage and resolve infrastructure‑related incidents and service requests within SLA timelines. Perform in‑depth troubleshooting and escalate complex issues to senior technical teams where required. Monitor system performance, identify potential risks, and take proactive action to prevent service disruptions. Maintain accurate incident, problem, and change records in the service management system. Infrastructure & Technical Sup...