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⏰ Full-time

Support Engineer

TEKsystems
Location 📍 Reading, United Kingdom
Posted 📅 June 24, 2026
Work Type ⏰ Full-time

Position Overview

Job Title: 2nd Line Support Engineer

Job Description

This role is a 2nd Line Support Engineer position providing remote technical support within retail and hospitality technology environments. You will focus on both operational support and project-based work, particularly around new store openings and the ongoing maintenance of the IT estate for a major end customer. The position is fully remote, aligned to UK business hours, and involves occasional out-of-hours and weekend work.

Responsibilities

  • Provide remote 2nd line technical support across retail and hospitality environments, ensuring timely resolution of incidents and service requests.
  • Support new store openings by configuring and deploying financial and IT equipment, including tills, PDQs and related payment systems.
  • Remotely log into devices to perform health checks, software updates, troubleshooting and ongoing software maintenance.
  • Work with technologies...
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    Job Details

    Employment Type
    Full-time
    📊
    Category
    Computer Occupations
    🏠
    Work Arrangement
    On-site
    📍
    Location
    Reading, United Kingdom