Description
MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON.COM SERVICES LLC
Offered Position: Support Engineer IV
Job Location: Arlington, Virginia
Job Number: AMZ9803600

Position Responsibilities:

Provide technical support for continuous integration/deployment infrastructure, cloud-based solutions, and perform critical system failure analysis including root cause investigation. Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems for enterprise-level support systems. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the customer community and internal training. Assist customers on a wide variety of topics, including cloud archite...