Description
Are you passionate about building world-class customer experiences through technical investigation and root cause analysis? The Alexa 3P Experiences Quality Monitoring team is looking for a Support Engineer II to join our team in Bengaluru.

In this role, you will serve as a Technical Specialist for Quality Monitoring of Alexa+ 3P Add-ons and skills. You will conduct technical root cause analysis requiring code-level understanding, resolve technical issues without external escalation, and document recurring patterns to create debugging playbooks. You will work at the intersection of AI-powered monitoring tools and human expertise, helping drive measurable improvements in customer experience quality across Alexa+ experiences globally.

Key job responsibilities
Conduct technical root cause analysis of customer-reported defects requiring code-level understanding across Alexa+ 3P Add-ons and skills

Perform log analysis and cross-locale pattern ide...