At Capgemini Engineering, the world leader in engineering services, we bring together a integral team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

In this role you will play a key role in

• Handling escalations
• Ad hoc training
• Mentoring team members
• Attending stakeholders’ calls

Qualifications

• Call Routing troubleshooting and scenarios

Your Profile

• Certificates (CCNP Collaboration/ CCIE Collaboration)
• Database/SSO
• ILS/ GDPR
• ITL/ CTL Concepts
• Expressway
• MRA/ MVA
• LDAP Integ...